(1) Where—
(a) a request of the kind described in section 62(1) is made to an employee; or
(b) an employee is subjected to behaviour of the kind described in section 62(2) or section 63—
by a person who is a customer or a client of the employee's employer, the employee may make a complaint in writing about that request or behaviour to the employee's employer.
(2) The employer, on receiving a complaint under subsection (1),—
(a) shall inquire into the facts; and
(b) if satisfied that such a request was made or that such behaviour took place,—
shall take whatever steps are practicable to prevent any repetition of such a request or of such behaviour.
(3) Where any person, being a person in relation to whom an employee has made a complaint under subsection (1),—
(a) either—
(i) makes to that employee after the complaint a request of the kind described in section 62(1); or
(ii) subjects that employee after the complaint to behaviour of the kind described in section 62(2) or section 63; and
(b) the employer of that employee has not taken whatever steps are practicable to prevent the repetition of such a request or such behaviour,—
that employer shall be deemed to have committed a breach of this Act and the provisions of this Act shall apply accordingly.