(1) The New Zealand Law Society must establish a complaints service to receive complaints about—
(a) lawyers and former lawyers; and
(b) incorporated law firms and former incorporated law firms; and
(c) employees and former employees of lawyers and incorporated law firms.
(2) The New Zealand Society of Conveyancers must establish a complaints service to receive complaints about—
(a) conveyancing practitioners and former conveyancing practitioners; and
(b) incorporated conveyancing firms and former incorporated conveyancing firms; and
(c) employees and former employees of conveyancing practitioners and incorporated conveyancing firms.