New Zealand Legislation: Acts
Acts are laws made by Parliament
(1) The New Zealand Law Society and the New Zealand Society of Conveyancers must each make and maintain practice rules governing the operation of the complaints service established by it.
(2) The rules governing the operation of a complaints service must be designed to ensure, as far as is practicable, that all complaints received by the complaints service (whether they are about service, costs, conduct, or any other matter) are dealt with in a fair, efficient, and effective manner.