New Zealand Legislation: Acts

123 Administration of complaints service

• Each complaints service—

  • (a) must be administered in accordance with both—

    • (i) this Act; and

    • (ii) the rules governing the operation of the complaints service; and

  • (b) must deal, in a fair, efficient, and effective manner, with all complaints received by the complaints service (whether they are about service, costs, conduct, or any other matter).