(1) A financial adviser service is a personalised service if—
(a) it is given to, or in respect of, a named client or a client that is otherwise readily identifiable by the financial adviser; and
(b) either—
(i) the financial adviser has taken into account the client's particular financial situation or goals (or any 1 or more of them) in providing the service; or
(ii) a client would, in the circumstances in which the service is provided, reasonably expect the financial adviser to take into account the client's particular financial situation or goals (or any 1 or more of them).
(2) A service is not personalised merely because the client comes within a class of persons having predefined characteristics and the financial adviser takes the fact that the client comes within that class into account.
(3) A financial adviser service is a class service if it is not a personalised service.
Section 15: substituted, on 1 July 2010, by section 10 of the Financial Advisers Amendment Act 2010 (2010 No 40).