New Zealand Legislation: Regulations

9 How to make complaint

• (1) A complaint must be made to the complaints service and must—

  • (a) be in writing; and

  • (b) identify the complainant; and

  • (c) specify an address for service; and

  • (d) identify the firm to which, or the person or persons to whom, the complaint relates; and

  • (e) state the subject matter of the complaint; and

  • (f) be supported with any appropriate documentation held by, or available to, the complainant.

  (2) The complaints service must give reasonable assistance to any person who wishes to make a complaint to meet the requirements of subclause (1).

  (3) A complaint may be submitted by delivering it to the complaints service by hand, or by sending it to the complaints service by email, fax, or post.

  Compare: 2006 No 1 ss 125(c), 131(c)(iii)