New Zealand Legislation: Regulations

10 Procedure on receipt of complaint

• (1) When a complaint is received, the complaints service must—

  • (a) acknowledge receipt of the complaint in writing; and

  • (b) as soon as is reasonably practicable, refer the complaint to the Standards Committee; and

  • (c) notify the firm to which, or the person or persons to whom, the complaint relates; and

  • (d) provide a copy of the complaint to that firm, that person, or those persons.

  (2) When a complaint is referred to the Standards Committee, the complaints service must advise the firm to which, or the person or persons to whom, the complaint relates of their right to make a written submission to the Committee.

  (3) If a complaint relates to matters that arose during the course of a person's employment by a conveyancing practitioner or an incorporated conveyancing firm, the complaints service must also provide a copy of the complaint to that conveyancing practitioner or incorporated conveyancing firm unless, in the opinion of the complaints service, there are special circumstances that make it inappropriate to do so.