New Zealand Legislation: Regulations
Regulations are laws made under Acts
(1) The Society must, in administering the complaints service, take all reasonable steps to ensure that the complaints service—
(a) deals with complaints in a fair, efficient, and effective manner; and
(b) achieves consistency and quality of service throughout New Zealand.
(2) The Society may make, vary, or revoke practice notes or requirements concerning the operation of the complaints service and procedures to be followed by the complaints service.