New Zealand Legislation: Regulations

26 Procedure when complaint received

• (1) When a complaint is received from the complaints service, the chairperson of the Standards Committee must—

  • (a) ensure that all members of the Committee are provided with copies of the complaint and all associated documentation; and

  • (b) as soon as is reasonably practicable, convene a meeting of the Committee.

  (2) The Standards Committee must determine whether any further action is required in respect of the complaint.

  (3) If the Standards Committee determines that further action is required, it must—

  • (a) decide what action is required; and

  • (b) who is responsible for progressing the matter.

  (4) The chairperson must, within 20 working days of the Standards Committee's determination under subclause (2), ensure that formal written notification of that determination, including details of what further steps, if any, will be taken and when, is provided to—

  • (a) the complainant; and

  • (b) the person or persons to whom, or the firm to which, the complaint relates.

  (5) The Standards Committee must provide the person or persons to whom, or the firm to which, a complaint relates an adequate opportunity to respond to that complaint, even if the Committee has decided that no further action will be taken.

  (6) If a written response is received to a complaint, the complaint and that written response must be kept together.