(1) The market administrator must determine whether an alleged breach raises a material issue on the information provided in the breach notice and any other information obtained in accordance with regulation 14.
(2) If, in the opinion of the market administrator, the alleged breach does not raise a material issue, the market administrator may—
(a) determine to take no action on the alleged breach; or
(b) attempt to resolve the alleged breach with the agreement of the parties, in accordance with regulation 21.
(3) If, in the opinion of the market administrator, the alleged breach does raise a material issue, the market administrator must refer the alleged breach to an investigator for investigation.
(4) If the market administrator is unable to determine whether an alleged breach raises a material issue because the market administrator cannot obtain sufficient information, the market administrator must refer the alleged breach to an investigator for investigation.
(5) The market administrator may decline to make a determination in respect of an alleged breach that relates to a matter that has already been referred to, or that the market administrator considers is more properly dealt with by, either—
(a) the Electricity and Gas Complaints Commission; or
(b) any other complaints resolution system that is approved under section 43E of the Act or for which provision is made by any rules or regulations made under section 43G(2)(a) of the Act.