“(1) In this regulation,—
“give means issue, supply, produce, provide, file, send, serve, or give in any other way
“information or document means any evidence, application, authority, request, form, certificate, statement, notice, or any other type of information or document that—
“(3) Despite subclause (2), if the Commissioner is satisfied that a person is unable to access the case management facility because of any exceptional circumstances beyond the person’s control, the Commissioner may approve other means by which the information or document must be given to the Commissioner.
“(5) If the Commissioner gives any information or document to a person by means of the case management facility, the time at which that document or information is given to the person is when the information or document becomes accessible to the person through the case management facility.