Housing Restructuring and Tenancy Matters (Community Housing Provider) Regulations 2014

Schedule Performance standards for registered community housing providers

rr 3, 7

1 Governance

(1)

For the purpose of ensuring that it is well-governed at all times, the registered community housing provider (the provider)—

(a)

has an identified group of suitably skilled people responsible for its governance; and

(b)

has documented systems and processes that include—

(i)

strategic, operational, and financial planning documents; and

(ii)

quality and risk management plans and mitigation strategies; and

(iii)

effective, transparent, and accountable arrangements and controls for decision making.

(2)

The provider ensures that the governing body—

(a)

has access to relevant external expertise as required; and

(b)

complies with legislative, regulatory, and legal requirements; and

(c)

complies with relevant government policies.

(3)

The governing body understands the financial status of the provider at all times.

(4)

The provider—

(a)

acts with integrity in its business activities and maintains high standards of probity relating to its business activities; and

(b)

establishes and administers a code of conduct for its employees and members of the governing body; and

(c)

establishes and administers a system of employment and appointment checks; and

(d)

establishes and administers a system for preventing, detecting, reporting, and responding to instances of fraud, corruption, and other criminal conduct by employees and members of the governing body; and

(e)

identifies and abides by relevant accounting and auditing practices; and

(f)

does not bring the reputation of the community housing sector into disrepute.

2 Management

The provider is managed in a safe, efficient, and effective manner at all times, and for that purpose the provider has documented systems and processes to ensure that—

(a)

appropriate accountability measures in respect of decision making, probity, and service delivery are in place and monitored; and

(b)

the outcomes for tenants are appropriate, measurable, and monitored in relation to the following:

(i)

affordability:

(ii)

access to information:

(iii)

access to services (including a complaints process); and

(c)

the provider can demonstrate that Crown funding for the purchase of tenancy services is used for tenancy services; and

(d)

there is an appropriate management structure, and systems, policies, and procedures are in place to ensure that—

(i)

the operational needs of its business can be met; and

(ii)

intended outcomes of its business can be achieved.

3 Financial viability

The provider demonstrates financial viability and solvency at all times, and for that purpose the provider has documented systems and processes to ensure that—

(a)

there is a viable capital structure; and

(b)

appropriate financial performance is maintained; and

(c)

financial risk exposure is managed.

4 Tenancy management

The provider has documented systems and processes to ensure that—

(a)

the provider complies with all relevant legislative requirements (including the Residential Tenancies Act 1986); and

(b)

the tenancy management process is transparent and responsive; and

(c)

confidentiality of all tenancy information is maintained.

5 Property and asset management

The provider manages its community housing assets in a manner that ensures properties are suitable, and for that purpose the provider has documented systems and processes to ensure that—

(a)

changing housing needs are determined and plans for asset acquisitions, disposals, and reconfigurations to respond to those needs are in place; and

(b)

relevant property condition standards are set, measured, and met on an ongoing basis; and

(c)

cyclical and life-cycle maintenance to maintain property conditions is planned and undertaken in a timely manner; and

(d)

the provider complies with all relevant legislative requirements (including, but not limited to, the Building Act 2004, the Building Regulations 1992, and the Residential Tenancies Act 1986).

Michael Webster,
Clerk of the Executive Council.