Education (Pastoral Care of International Students) Code of Practice 2016

16 Process

(1)

Each signatory must ensure that international students receive, as a minimum, information about the following:

(a)

the most recent results of evaluations by quality assurance agencies:

(b)

compliance notices and conditions imposed under the Act that the code administrator directs must be disclosed to prospective international students:

(c)

the education provided and its outcome, for example, whether a qualification is granted:

(d)

refund conditions that comply with the outcome and process in clauses 29 and 30:

(e)

staffing, facilities, and equipment:

(f)

available services and supports:

(g)

insurance and visa requirements for receiving educational instruction from the signatory:

(h)

this code and the DRS rules:

(i)

full costs related to an offer of educational instruction.

(2)

Each signatory must ensure that the educational instruction on offer is in accordance with the Act and is appropriate for students’ expectations, English language proficiency, and academic capability.

(3)

Each signatory must ensure that, before entering into a contract with the signatory or enrolling with the signatory, each international student (or the student’s parent or legal guardian, if the student is under 18 years) is informed of the student’s rights and obligations in relation to receiving educational instruction from the signatory, including the rights under this code.

(4)

Each signatory must ensure that there is a written contract entered into between the signatory and each international student (or the student’s parent or legal guardian, if the student is under 18 years) which includes clear information about the beginning and end dates of enrolment, the conditions for terminating enrolment, and the conditions for terminating the contract.

(5)

Each signatory must ensure that, as far as practicable, while an international student is enrolled with the signatory for educational instruction of 2 weeks’ duration or longer, the student has appropriate insurance covering—

(a)

the student’s travel—

(i)

to and from New Zealand; and

(ii)

within New Zealand; and

(iii)

if the travel is part of the course, outside New Zealand; and

(b)

medical care in New Zealand, including diagnosis, prescription, surgery, and hospitalisation; and

(c)

repatriation or expatriation of the student as a result of serious illness or injury, including cover of travel costs incurred by family members assisting repatriation or expatriation; and

(d)

death of the student, including cover of—

(i)

travel costs of family members to and from New Zealand; and

(ii)

costs of repatriation or expatriation of the body; and

(iii)

funeral expenses.

(6)

Each signatory must ensure that, where appropriate, the signatory obtains the written agreement of the parent or legal guardian of an international student under 18 years to decisions affecting the student.