It is the duty of every local authority to give reasonable assistance to a person who—
(a)
wishes to make a request in accordance with section 10; or
(b)
in making a request under section 10, has not made that request in accordance with that section; or
(c)
has not made that person’s request to the appropriate local authority or department or Minister of the Crown or organisation,—
to make a request in a manner that is in accordance with that section or to direct that person’s request to the appropriate local authority or department or Minister of the Crown or organisation.