Clause 1 is the Title clause.
Clause 2 is the commencement clause. It provides that the Bill comes into force on the day after the date on which it receives the Royal assent.
Clause 3 provides that the Bill amends the Local Government Act 2002 (the principal Act).
Clause 4 provides that the purpose of the Bill is to require local authorities to promote a customer focus in the delivery of public services and regulatory functions, and to provide that chief executives of local authorities are responsible for ensuring that this customer-focused delivery occurs.
Clause 5 amends section 14 by inserting an additional customer-service principle that local authorities must act in accordance with. The additional principle requires local authorities to promote a customer focus in delivering public services and regulatory functions.
Clause 6 amends section 42 by inserting an additional responsibility for the chief executive appointed under the section. The additional responsibility is to ensure that the local authority provides customer-focused delivery of local public services and regulatory functions.