Education (Pastoral Care of International Students) Code of Practice 2016

Reprint as at 1 December 2020

Coat of Arms of New Zealand

Education (Pastoral Care of International Students) Code of Practice 2016

(LI 2016/57)


Changes authorised by subpart 2 of Part 2 of the Legislation Act 2012 have been made in this official reprint.

Note 4 at the end of this reprint provides a list of the amendments incorporated.

This code is administered by the Ministry of Education.

Pursuant to section 238F of the Education Act 1989, the Minister for Tertiary Education, Skills and Employment makes the following code of practice.


3Transitional, savings, and related provisions
4Code is legislative instrument
5Purpose of code
6Scope of code
7General definitions
8Function of code administrator to receive and assess applications to become signatories
9Criteria for becoming signatory
10Code administrator may remove signatory on request of signatory
11Outcome 1: marketing and promotion
13Outcome 2: managing and monitoring agents
15Outcome 3: offer, enrolment, contract, and insurance
16Process: offer of educational instruction
16AProcess: information to be provided before entering contract
16BProcess: contract of enrolment
16CProcess: disciplinary action
16DProcess: insurance
16EProcess: decisions requiring written agreement of parent or guardian
17Outcome 4: immigration matters
19Outcome 5: orientation
21Outcome 6: safety and well-being
22Process: general
23Process: international students under 18 years
24Process: international students under 10 years
25Process: international students at risk or with special needs
26Process: accommodation
26AProcess: safety checks and appropriate checks
27Outcome 7: student support, advice, and services
29Outcome 8: managing withdrawal and closure
31Outcome 9: dealing with grievances
33Outcome 10: compliance with International Student Contract Dispute Resolution Scheme
35Reporting breach of code
36Code administrator’s response to complaint or referral
37Monitoring compliance with code
38Sanctions for breach of code
39Reporting and publishing obligations
40Disclosure of conditions and compliance notices
Gazette Information
Reprint notes