| Operator Licensing 2017 (81001): | | | | | | |
| 2.4 | | Holder of transport service licence must notify the Agency of specified changes, and within specified time | | 1,000 | | 2,000 | | 500 | | 1,000 |
| 2.5(2) | | Failure to display current transport service licence card | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 2.6(2) | | Holder of transport service licence must ensure transport service licence card is displayed on vehicle | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 2.6(3) | | Holder of vehicle recovery service licence must ensure certain information is displayed on vehicle in an approved form | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 2.8(2) | | Failure to surrender a transport service licence card on demand to an enforcement officer | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 2.10 | | Use of special interest vehicle in a transport service | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 2.11 | | Holder of large passenger service licence or a vehicle recovery service licence must ensure that a complaints register is maintained and specified requirements are complied with | | 4,000 | | 20,000 | | 750 | | 3,750 |
| 3.2(1) | | Failure of small passenger service operator to comply with duties in relation to drivers | | 4,000 | | 20,000 | | 750 | | 3,750 |
| 3.3(1) | | Failure of small passenger service operator to keep a record of complaints | | 4,000 | | 20,000 | | 750 | | 3,750 |
| 3.3(2) | | Failure to keep a record of complaints for 2 years | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.3(3) | | Complaints record must be available for inspection by enforcement officer | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.5(1) | | Person must not drive a vehicle used in a small passenger service, except for an ambulance operated by an ambulance service, unless holding and displaying a current driver identification card | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.5(6) | | Holder of small passenger service licence operating a vehicle used in that service and every person driving under that licence must ensure that the driver identification card is compliant and displayed in the manner prescribed | | 1,000 | | 5,000 | | 200 | | 1,000 |
| 3.6(1) | | Driver of small passenger service vehicle may only take up position at a small passenger service vehicle stand if the vehicle is available for hire | | 1,000 | | 5,000 | | 200 | | 1,000 |
| 3.6(2) | | Driver of small passenger service vehicle must accept first hire offered unless there is a lawful reason to refuse or the small passenger service only provides services to registered passengers | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.7(2) | | Driver of small passenger service vehicle must use most advantageous route to hirer’s destination unless hirer requests or agrees otherwise | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.7(3) | | Driver of small passenger service vehicle must agree with the prospective hirer on the scale or basis of fare prior to start of trip | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.7(4) | | Driver of small passenger service vehicle must, at end of a hiring, demand no more than exact fare and other applicable charges, less any prepayment | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.7(5) | | Driver of small passenger service vehicle must, on request by a hirer, issue a receipt or cause a receipt to be issued | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.8(2) | | Small passenger service operator operating in specified area who elects not to operate vehicles fitted with approved in-vehicle security camera system must ensure all prescribed requirements are complied with | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.9(2) | | Small passenger service driver must not accept a hire in specified area, unless covered by an exception in 3.8(3) or 3.9(3) and all prescribed requirements are complied with | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.10(2) | | Small passenger service operator must not cause or permit a driver of a small passenger service vehicle to accept a hire in specified area without satisfying the prescribed requirements | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 3.10(4) | | In-vehicle security camera must be visible to passengers and fitted so it records facial images of persons sitting in the vehicle | | 2,000 | | — | | 400 | | — |
| 3.12(2) | | Person must not access material in an in-vehicle camera system unless covered by an exception in 3.12(2) | | 10,000 | | 10,000 | | 2,000 | | 2,000 |
| 4.1(1) | | Holder of rental service licence must keep register of vehicles and hirers containing prescribed information | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.1(2) | | Holder of rental service licence must produce register for inspection if requested | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.2(1) | | Holder of rental service licence and hirer of vehicle must enter into written agreement for the hire | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.2(2) | | Hire agreement must include prescribed terms | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.2(3) | | Holder of rental service licence must ensure hirer receives copy of the hire agreement | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.2(4) | | Holder of rental service licence must explain provisions of hire agreement if requested by hirer | | 1,000 | | 5,000 | | 200 | | 1,000 |
| 4.2(5) | | Holder of rental service licence must ensure that prospective hirer or driver holds current valid driver licence appropriate for vehicle to be hired | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.3(2) | | Hirer of vehicle must ensure that copy of hire agreement is kept in the vehicle and produced for inspection on demand by an enforcement officer | | 1,000 | | 5,000 | | 200 | | 1,000 |
| 4.4(1) | | Holder of rental service licence must offer vehicle insurance to prospective hirer before entering into agreement for hire | | 1,000 | | 5,000 | | 200 | | 1,000 |
| 4.5(3) | | Holder of rental service licence must not charge infringement fee to hirer’s credit card unless hirer has been notified in rental service agreement of the specified matters | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.5(5) and (6) | | Holder of rental service licence must provide specified documents and information to hirer before debiting hirer’s credit card for infringement fee | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.5(8) | | Holder of rental service licence must keep copies of documents for 6 months | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 4.5(9) | | Holder of rental service licence must remit infringement fee to enforcement authority as soon as practicable | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.2(1) | | Driver of vehicle recovery service vehicle must wear a readily visible driver identification card that complies with 5.2(3) and (4) | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.3 | | Driver of vehicle recovery service vehicle must behave in an orderly and civil manner | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.4(1) | | Driver of vehicle recovery service vehicle must ensure passengers do not behave threateningly or improperly | | 4,000 | | 20,000 | | 750 | | 3,750 |
| 5.5(1) | | Driver of vehicle recovery service vehicle must comply with directions of specified officers to move away, or move vehicle away, from a crash scene | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.5(2) | | Driver of vehicle recovery service vehicle must ensure removal of person who has arrived at a crash scene as a passenger if directed by specified officers | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.6 | | Holder of vehicle recovery service licence must not allow a vehicle recovery service vehicle to be used with prohibited advertising | | 1,000 | | 5,000 | | 200 | | 1,000 |
| 5.7(1) | | Holder of vehicle recovery service licence and vehicle driver must not allow an animal to be transported in vehicle | | 4,000 | | 20,000 | | 750 | | 3,750 |
| 5.8(1) | | Tow authority must be completed, carried, and produced on demand if vehicle is being towed | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.8(2) | | Tow authority must be in approved form and contain prescribed information | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.9(1) | | Person may not move vehicle using a vehicle recovery service vehicle unless the tow authority has been signed by a specified person | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.10 | | Driver of vehicle recovery service vehicle must tow vehicle to destination without unnecessary delay or deviation from the shortest available route | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.11 | | Holder of vehicle recovery service licence and vehicle driver must take all reasonable precautions to prevent loss of or from, or damage to, a towed vehicle | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.12(1) | | Holder of vehicle recovery service licence must maintain a register comprising, in chronological order, all tow authorities completed for each vehicle operated under the licence | | 2,000 | | 10,000 | | 400 | | 2,000 |
| 5.12(3) | | Tow authority register must be made available for inspection by an enforcement officer or authorised person | | 2,000 | | 10,000 | | 400 | | 2,000 |