Education (Domestic Tertiary Student Contract Dispute Resolution Scheme) Rules 2021

Version as at 1 August 2022

Coat of Arms of New Zealand

Education (Domestic Tertiary Student Contract Dispute Resolution Scheme) Rules 2021

(SL 2021/369)

Cindy Kiro, Governor-General

Order in Council

At Wellington this 15th day of November 2021

Her Excellency the Governor-General in Council


The Parliamentary Counsel Office has made editorial and format changes to this version using the powers under subpart 2 of Part 3 of the Legislation Act 2019.

Note 4 at the end of this version provides a list of the amendments included in it.

These rules are administered by the Ministry of Education.

These rules are made under section 539 of the Education and Training Act 2020


on the advice and with the consent of the Executive Council; and


on the recommendation of the Minister of Education made after complying with section 539(2) of that Act.


5How to lodge dispute with DRS operator
6Support to enable student claimant to make claim
7When DRS operator may decline to accept dispute
8DRS operator to inform parties of information sharing
9Initial response of DRS operator to claim
10General approach to resolving disputes
11Support for parties in resolution of dispute
12Disputes may be combined
13Consensual methods or adjudication to resolve dispute
14DRS operator must appoint practitioner for resolution of dispute
15DRS operator must ensure parties are aware of conditions of scheme
16Confidentiality of consensual methods
17Basis for adjudication [Revoked]
18Adjudicator may request information necessary for resolution of dispute in adjudication
19Disclosure of information to other parties to adjudication
20Student claimant may request certain information not be disclosed to provider
21Adjudicator must ensure parties to adjudication are kept informed
22Use of information in adjudication
23Decision by adjudication
24When final decision binding
25Remedies under final decision in dispute resolved by adjudication
26Termination of dispute resolution process
27Functions of DRS operator
28Powers of DRS operator
29DRS operator may extend time frames
30DRS operator must appoint sufficient number of practitioners for scheme
31DRS operator must ensure accessibility of scheme
32DRS operator must maintain record of disputes
33DRS operator must publish case studies and thematic reviews
34DRS operator must report systemic issues, etc
35Annual report
36Monitoring operation of scheme
Gazette Information