(1)
A dispute resolution process under the scheme is terminated if—
the parties notify the DRS operator in writing that they have entered into an agreed settlement; or
the student claimant notifies the DRS operator in writing that they have withdrawn the claim, stating the reason for withdrawing the claim, and the DRS operator is satisfied that the student claimant has not been coerced into withdrawing the claim; or
the student claimant notifies the DRS operator in writing that they intend to apply to a court, a tribunal, or another appropriate authority for resolution of the dispute; or
the DRS operator determines that the dispute is not covered by the scheme; or
the student claimant has failed or refused to supply any information requested under rule 18 and—
none of the exceptions in rule 18(3)(a) apply; and
the DRS operator notifies the student claimant in writing that it declines to continue consideration of the dispute.
(2)
If a dispute resolution process is terminated under subclause (1)(d), the DRS operator must refer the student claimant to the code administrator or an appropriate authority to have their dispute addressed.